At Samin Expeditions, we understand that travel plans can change due to unforeseen circumstances. For this reason, we have designed a clear and fair cancellation and modification policy aligned with the best practices of leading travel agencies in Cusco, seeking to balance the protection of our clients and the responsible management of services contracted with local and national providers.

1. CANCELLATIONS AND REFUNDS

Cancellation requests must be communicated in writing through our official email or at our physical offices in Cusco, indicating the reservation number and the holder’s details. The refund will be calculated according to the notice period with which the cancellation is made before the start date of the excursion:

• 30 days or more in advance: 90% of the total amount paid will be refunded. The remaining 10% corresponds to administrative expenses incurred during the initial reservation management.

• Between 15 and 29 days in advance: 70% of the total amount paid will be refunded.

• Between 7 and 14 days in advance: 40% of the total amount paid will be refunded.

• Less than 7 days in advance: No refund will be issued, as all services will have already been confirmed and definitively secured with our suppliers.

REFUND EXCEPTIONS

Certain services, due to their nature and the regulations of suppliers, are non-refundable under any circumstances, even if cancelled in advance:

• Machu Picchu entrance tickets and associated sites (once issued, they are non-refundable and non-transferable according to the regulations of the Peruvian Ministry of Culture).

• Train tickets to Aguas Calientes (Machu Picchu Pueblo), as railway companies do not accept refunds once tickets are confirmed.

• Hotel reservations in Aguas Calientes or Cusco that have been specifically blocked for the excursion, according to the cancellation policies of the hotels.

If the client hires additional services (such as private guides, exclusive transportation, or complementary activities), these will be governed by the same refund rules as the main excursion unless otherwise stated in the reservation confirmation.

2. RESERVATION MODIFICATIONS

We understand that sometimes it is not necessary to cancel but simply adjust the date or details of the excursion. Therefore, we offer the possibility of making modifications, provided the following conditions are met:

• Modification request: Must be submitted in writing at least 15 days prior to the original excursion date.

• Availability: Modifications (such as change of date, number of participants, or type of service) are subject to the availability of Machu Picchu entrance tickets, train tickets, hotel rooms, and other contracted services.

• Additional costs: If the modification implies an increase in the cost of services (for example, a change to a high-season date or an upgrade in train or hotel category), the client must pay the corresponding difference. If the modification reduces the cost, the difference will be refunded according to the applicable refund rules.

Modification limits:
A maximum of two modifications per reservation is allowed. After this, any change will be considered a cancellation and the corresponding policy will apply.

3. FORCE MAJEURE CASES

In situations of force majeure (such as natural disasters, government restrictions, pandemics, strikes preventing the excursion from taking place, or serious health issues of the client that prevent travel, duly certified), each case will be evaluated individually:

• The option to reschedule the excursion for a date within the next 12 months from the original date will be offered, with no additional management costs.

• If rescheduling is not possible, the amount paid will be refunded, deducting only expenses already incurred and non-refundable by our suppliers (which will be presented with supporting documentation).

4. REFUND PROCESS

Once the refund request has been approved, the corresponding amount will be issued within a maximum period of 15 business days, using the same payment method the client used to make the reservation.

In the case of cash payments, the client must come to our offices in Cusco with their identification document to receive the refund, or authorize a third party through a notarized authorization letter.

At Samin Expeditions, we are committed to providing transparent and friendly service at all times. If you have any questions about this policy or need assistance with your reservation, please do not hesitate to contact our customer service team, who will be happy to assist you.

This policy becomes effective as of [implementation date] and applies to all reservations made from that date onward. SAMIN EXPEDITIONS reserves the right to modify this policy at any time, notifying customers with active reservations at least 7 days in advance.